Hotel Payout Request FAQ

We process all requests the next business day after the 19th of each month. Processing can take up to 5 business days.

Gift Cards: Sent once your request is processed.
Checks: Mailed through Canada Post. Usually arrives in 1–3 weeks in a plain white envelope.
Bank Transfers (ACH): Takes 2–4 business days to show in your account (weekends and U.S. bank holidays don’t count).

The minimum payout is $50.

You can receive up to $500 per month in total.

For Gift Cards you can split your payout into several requests, as long as each one is at least $50.

Email us immediately at concierge@metaguest.ai to cancel the request so that you can resubmit the request with the correct email.
If the gift card was issued and hasn’t been claimed yet, email us at concierge@metaguest.ai within 2 business days after the gift card was issued.

Submit your request by 5:00 p.m. EST on the 19th of the month.

Your request will roll over and be processed in the next month.

No. Once you select and view your gift card code, it cannot be cancelled.

U.S. customers: If your rewards total $600+ in a year, you will need to submit a W-9. A 1099-MISC will be sent to you for your taxes.
- — If rewards that are paid directly to yourself or directly to any of your staff members total $600+ in a year, you will need to submit a W-9.
- — If you pay yourself direct payments through Gift Cards, Checks & ACH to pay for Meals, Company Outings, Gifts, etc, for your staff, please keep your receipts for your accountant for when you do your taxes to show how these funds were spent.