These Terms of Service (“Terms”) govern your use of Metaguest’s subscription-based services for hotel feature listings (“Services”). By subscribing, you (“Client” or “Subscriber”) agree to be bound by these Terms, along with our Privacy Policy, any applicable service-specific agreements, and all applicable laws.
1. SERVICES INCLUDED WITH YOUR SUBSCRIPTION
1.1 Creative Direction & Publishing:
Metaguest, in collaboration with the Subscriber’s approval, will create, design, and publish a featured listing for the Subscriber in the partner hotels of their choice.
1.2 Changes to Design, Images & Call-to-Actions:
Metaguest will make changes to the design, images, feature options, call-to-actions, and hotel placements, provided they are available and within the terms of the original subscription, at any time during the subscription term at no additional cost.
1.3 Access to Analytics & Engagement Information:
Metaguest shall provide the Subscriber with access to analytics and engagement information for each hotel selected in the subscription.
2. HOTEL PARTNERS INCLUDED IN YOUR SUBSCRIPTION
The hotel properties chosen by the Subscriber in conjunction with their assigned Metaguest Account Executive or Customer Success Manager shall feature the Subscriber’s listing.
3. SUBSCRIPTION TERMS AND RENEWALS
3.1 Subscriptions are offered in the following billing periods: Monthly: A 30-day billing cycle from the initial payment date. Quarterly: A 90-day billing cycle from the initial payment date. Annually: A 12-month billing cycle from the initial payment date. For subscriptions that specify a different period (e.g., custom agreements), the terms outlined in the corresponding payment agreement or the terms outlined by the payment and invoice will apply.
3.2 Subscriptions automatically renew at the end of each billing period.
3.3 Metaguest reserves the right to update these Terms for subsequent billing periods. Changes will be communicated in writing at least 30 days in advance of their effective date.
4. PRIORITY PLACEMENT AND EXCLUSIVITY
4.1 Your subscription may include preferred placement tiers (e.g., #1 Position, Top 5, Exclusive Listing) for increased visibility. This placement is guaranteed for the duration of the subscription period.
4.2 Hotel placements may be updated upon mutual agreement with your assigned Account Executive.
4.3 Exclusive listing tiers ensure no direct competitors are displayed in the same hotel or category.
5. PAYMENT, CANCELLATION AND REFUND POLICY
5.1 Payment must be made using a valid credit card or approved payment method (e.g., Stripe Secure Payment Link, ACH, wire transfer). Invoices are due upon receipt unless otherwise agreed.
5.2 As long as the Subscriber continues to make payments on future renewals and invoices as per this Agreement, the terms and features outlined herein shall remain unchanged for a 12-month term. This includes, but is not limited to, preferred listing placements, top spot positions, or exclusivity terms, which shall be reserved for the Subscriber for a 12-month period.
5.3 Any past-due payments, including those incurred due to failure to cancel a subscription in writing, remain the Subscriber’s responsibility and are non-refundable. Unpaid balances beyond 30 days may be subject to late fees and will be sent to collections if not resolved promptly. The Subscriber agrees to cover any costs associated with the collection of past-due payments, including legal fees or third-party collection agency charges.
5.4 Failed or incomplete payments do not constitute cancellation of the subscription. The Subscriber remains responsible for resolving the failed or incomplete payment to ensure continuity of the subscription or to formally cancel the subscription in writing as per Section 5.7. Metaguest reserves the right to continue billing for subsequent periods until written cancellation is received and confirmed.
5.5 Metaguest reserves the right to bill the payment information on file to recover any outstanding past-due or failed balances. By subscribing, the Subscriber consents to Metaguest charging any unpaid amounts to the most recent payment method provided.
5.6 All payments are non-refundable. This includes situations where campaigns have started, continued, or auto-renewed before cancellation was requested per Section 5.7. No refunds shall ever be issued retroactively or prorated for the remaining duration of an existing subscription. The Subscriber is responsible for the full payment of the subscription fee in the term in which cancellation notice is given.
5.7 Cancellations must be submitted in writing to your assigned Account Executive or Customer Success Manager. Such notice shall be effective immediately upon the receipt by the non-cancelling party. To avoid auto-renewal charges, written notice must be received at least three (3) business days before the next billing cycle. Cancellations take effect on the next billing cycle after notice is received. Any payments or renewals processed before submitted written cancellation notice are not eligible for refunds. The Subscriber is responsible for the full payment of the subscription fee in the term in which the cancellation becomes effective.
6. DISCLAIMER OF RESULTS
6.1 The Subscriber acknowledges that the effectiveness of display advertising, including listings provided in this subscription, may vary, and Metaguest cannot guarantee a measurable return on investment. Factors influencing the outcome include, but are not limited to, market conditions, consumer preferences, and the unique nature of each business or service.
6.2 The Subscriber understands and agrees that the success of their campaign is subject to external variables beyond Metaguest’s control. While we commit to delivering the agreed-upon services, Metaguest does not assure specific business outcomes or financial gains resulting from the display of the Subscriber’s listing.
6.3 It is the Subscriber’s responsibility to monitor their own performance metrics and assess the impact of Metaguest’s services on their business. Metaguest shall not be held liable for any lack of measurable return on investment or lack of direct business success resulting from the display advertising services provided under this Agreement.
7. DATA AND INTELLECTUAL PROPERTY
7.1 Subscribers grant Metaguest a non-exclusive, royalty-free license to use, display, modify, and distribute creative content for the purposes of delivering subscription services. Subscribers affirm that they have the necessary rights to grant this license and that their content does not infringe on third-party intellectual property rights.
7.2 All creative materials created by Metaguest, including but not limited to graphics, designs, advertisements, copy, and any other content created by Metaguest for the Subscriber, shall remain the sole property of Metaguest unless otherwise specified in writing. Metaguest grants the Subscriber a non-exclusive, limited license to use such materials solely for the duration of the subscription term and for purposes related to the services provided under this Agreement. Unauthorized reproduction, distribution, or modification of these materials outside the scope of the subscription is strictly prohibited.
7.3 Metaguest will maintain the confidentiality of Subscriber data and ensure that it is not disclosed, shared, or used for purposes outside of delivering the services, except as required by law or with the Subscriber’s prior written consent.
7.4 Subscribers retain ownership of any data they submit or provide to Metaguest as part of the subscription services. Metaguest may use aggregated and anonymized data for internal analysis, performance improvement, and reporting, but such use will not identify or disclose any specific Subscriber or their business details.
8. TERMINATION BY METAGUEST
8.1 Metaguest reserves the right to terminate a subscription without refund for violations of these Terms, non-payment, or conduct deemed harmful to the integrity of the platform.
9. ENTIRE AGREEMENT
9.1 By confirming payment, the Subscriber acknowledges and agrees to these Terms, which constitute the entire agreement between Metaguest and the Subscriber, superseding any prior agreements, understandings, or communications, whether oral or written.
10. AMENDMENTS
10.1 These Terms may be updated, and continued use of the Services after updates constitutes acceptance of any future revisions.